Blogs in Mobile Device Management

We Are the Road Warriors

Blog post by Steve Kovsky, Apr 24 2012

Welcome to the Mobile Enterprise. It should come as no surprise – in fact, it seems utterly appropriate – that I’m writing this first blog entry from an altitude of 36,051 feet, travelling at 547 mph, somewhere in the skies above Arizona. This cramped seat in coach will be my office for the next several hours, but it could just as easily be the back seat of a taxi, a hotel lobby, or my living room sofa. The point is: This is how the world conducts business today.

We used to talk about the “road warriors” in our organizations, that elite sect of frequent fliers who spent more time out of the office than in it. Today, we are all road warriors, in a sense. Those who keep 9-to-5 office hours are fast disappearing. For a growing number of us, the “office” is wherever we happen to be: It travels with us, and on those rare occasions that we find ourselves at home – the “office” is there, too.

The primary enabler of this new mobility is nearly ubiquitous wireless connectivity – from downtown Manhattan to the Russian steppes -- and like any other tectonic shift in technology, it is radically shaking things up, from the board room to the control room.

I clearly recall the excitement I felt about my first cell phone. It was incredibly clumsy and costly compared to today’s razor-thin smartphones (in hindsight, my Audiovox handset was closer to Secret Agent Maxwell Smart’s “shoe phone”), but all I could think at the time was, “How liberating!”

A few weeks later, I had the opportunity to visit Hong Kong for the first time, and got another perspective on mobility. As I goggled at the inhabitants of that teeming city from my cab, I was surprised to see a shiny cell phone clamped to the side of nearly every head. “They must be rich!” was my first jet-lagged surmise. Gradually, I realized these masses were not engaged in idle banter with friends and family, they were working, issuing and taking orders nonstop. I was suddenly overwhelmed by an almost Orwellian premonition of how many ways always-on, always-accessible mobile connectivity could change our lives.

So much for my 36,000-foot view of mobility. As IT leaders down here at ground level, the way we adopt and enable mobile communications in our organizations has a tremendous impact on the lives of both internal and external “customers.” There are many tough choices to make, and plenty of consequences for making the wrong choice – or even the right one, but too late. As the community manager for this Hub, I will be setting the stage for what I hope will be an extremely engaging and provocative online discussion about the risks, rewards, and evolving roles of mobile communication in today’s enterprise.

But as with any form of communication, it can’t be a one-sided conversation. I’m counting on you to chime in and let me know if something on this site strikes a chord, or rubs the wrong way. To many, it may still seem like “enterprise mobility” is a niche. I don’t believe that. The fact is mobility IS the enterprise. If you agree, you’re in the right place. If you don’t, stick around. It’s going to be a bumpy ride.

 


Discussion
Would you like to comment on this content? Log in or Register.
jdodge
John Dodge | May 14 2012

Steve,

Great to have you as colleague again. I have done several columns keying off a term  my former Wall Street Journal editor Rich Jaroslovsky (now at Bloomberg) coined more than a decade ago - "road worrier." Well, you don't have worry so much anymore - connectivity is a given.

So the question becomes which mobile enterprise apps will resonate. One of the Enterprise CIO Forum's bloggers Christian Verstraete just asked on Twitter is we need offices anymore. Do we?

BTW, Google has not made it into Webster's yet. Initial cap G, thank you very much.

 

skovsky
Steve Kovsky | May 15 2012

Thanks for the insight, John (and for the spelling lesson :-). The flip side is that in a sense, maybe we're all "road worriers" now. There used to be a certain freedom you could experience when you were beyond reach, when the limits of connectivity were exceeded. It was a point at which others had to take over, or just let things ride. Now (unless you frequent certain airlines with an aging fleet), there's almost no place to hide from connectivity. The "office" is now wherever we are at any given moment, and the cares and worries of the workplace travel with us, as well.

So the next time the flight attendant comes by and insists that you turn that device off immediately, maybe we should actually be thankful...

pcalento
Paul Calento | May 11 2012

Agree with the point of view that "mobility IS the enterprise". But taking that mindset may lead down the path of merely mobile enabling existing enterprise apps. This strategy will fail. Smartphones and tablets have a different form factor, are used continuously on a point-in-time basis, rather than a need-to-use basis and speak to an "urgency" arguably lacking in old-school, landlocked IT. To quote a white paper from the Enterprise Mobility Forum, it comes down to three things: Convenience; Control; and Co-existence.

--Paul Calento

(note: I work on projects produced by Computerworld and sponsored by RIM)

mbarrett65
Mo Barrett | Apr 27 2012

Steve, great post and looking forward to seeing this community come to life!